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UNITED MILES
Good news if you're hoarding United Airlines frequent flier miles: They recently ended their ridiculous last-minute award tickets fee. So I decided to burn some of my hard earned miles. I cashed in 25,000 miles and flew United's PS service back to California.



JFK-LAX/SFO
What's nice about United on this route (and SFO) is that all the coach seats (72) have five extra inches of legroom. There are wrapped blankets and pillows on each seat but if you ever come across one that's not wrapped in plastic, don't use it. You never know who it's been used by and for what. Think Swine Flu prevention.

PS SERVICE
On United there's no real entertainment in coach besides the eight old-school monitors broadcasting movies and NBC infomercials throughout the aisle. However, United is now offering GoGo Internet service on these flights and by November 6, all 13 planes will have been outfitted.

FOOD ONBOARD
United sells food on board (pay with credit card only) and I noticed a young foreign student sitting near me, apparently bewildered by the fact that the on-board food costs money. I bought a $9 Asian chicken salad and she nodded to have one too but when the flight attendant asked for money, she quickly returned it. I felt terrible. Then, when the drink cart came around, she didn't order anything, probably for fear that there was a charge for that, too. A few minutes later I went back to the galley to tell the flight attendant that this woman needs to eat (she was already skinny as can be) and asked her to get the passenger whatever she wants and charge it to me. Towards the end of the flight, I got talking to her. Turns out she was from Nairobi and was coming to America for school for the first time and had had a very long day. She had flown Nairobi-Dubai-JFK-LAX which is unbelievably long. Hopefully I helped give her a better impression of America than the rude flight attendant.

UNITED CREW
To make her day even longer, the flight to L.A. was the longest I have ever encountered due to strong headwinds. Flight time was six hours and 10 minutes. It was also the bumpiest transcontinental flight I've ever had. But I now know why the flight attendants were so chilly. They had to continue on to San Francisco for a short layover before leaving early in the morning and working a flight back to JFK. Ouch.

UNITED DOESN'T RECYCLE
FYI: According to a flight attendant, United doesn't recycle cans or papers. Does this tick you off or is it just me?

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