Video of the Week: Behind the Scenes at American Airlines

American Airlines Behind the Scenes

American Airlines just introduced a new Behind the Scenes video series where their employees answer customer questions. Topics include: Why do airfares change so much? What happens during a weather delay? Where does a bag go after it’s checked? You can also check out my American Airlines videos: Inside their Admirals Lounge at LAX and […]

Video of the Week: Your Bag’s Journey On Delta

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If you’ve ever had a checked bag lost by an airline, you’ll really appreciate this behind-the-scenes video of your bag’s journey. You can watch where your bags go after they pass through those black rubber flaps at the airport.