In case you had not heard, Alaska Airlines is officially the first airline to offer customer service via text message. You can now reach an airline rep simply by texting 82008.
As my friend and #TravelSkills chat co-host Chris McGinnis wrote in his story for SFGate, “The help you can get via text includes: flight delays and schedule changes, emotional or service support animal requests, seat assignments, upgrades, requesting accessible travel services and questions about the Alaska frequent flier program, Mileage Plan.” Meanwhile, “text message customer service can’t help with making new reservations, voluntary flight changes and cancellations, paid seat upgrades, and enrolling in Mileage Plan if you don’t have an upcoming reservation.”
See Chris’s story for a test drive of the service, and if you’ve tried it out yourself, let us know how your experience was in the comments below!
By the way: I write a monthly column for Alaska Airlines’s in-flight magazine, Alaska Beyond Magazine. Look for it next time you fly!
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