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JET AIRWAYS
I hadn’t heard of Jet Airways until last year when they launched their North American service. Obviously, I love their name and would love it even more if it had a JOHNNY in front of it! But before I fly any foreign carrier, I like to do some research just to make sure I’m getting on a plane that’s safe. This is what I learned about Jet Airways: They’ve been around since 1993 and are India’s largest domestic carrier and second-largest international airline. Currently, Jet Airways operates a fleet of 85 aircraft (10 Boeing 777s, 52 Boeing 737s, 11 Airbus A330s and 12 ATRs). The planes are so new that they have an average fleet age of 4.38 years, which is one of the youngest aircraft fleets in the world. Internationally, they fly to 64 destinations and in North America, they go to New York (both JFK and Newark), San Francisco and Toronto. All but the San Francisco flights are via Brussels and come January 13, the San Francisco-Shanghai-Mumbai flight will be halted due to the state of the economy.
NEW YORK TO BRUSSELS
I was excited to fly Jet Airways since they’ve been winning all kinds of awards as of late. In October, Condé Nast Traveler declared Jet Airways one of the world’s top three “foreign airlines operating foreign routes” in its 2008 Readers Choice Awards survey. They also won 2008 Best First-Class Service in the World by Business Traveler Magazine. I arrived to JFK’s Terminal 8 (it’s American’s terminal but they’re partners) and they take up just one little section. FYI: Jet Airways recently announced a partnership with United so travelers can earn frequent flier miles in either American’s AAdvantage program or United’s Mileage Plus. Just keep in mind they don’t give miles for the routes their respective airline flies. That means no AA miles for JFK-BRU since American flies that route and no United miles for Shanghai (PVG) to San Francisco (SFO) since United flies that route. What you would do is put your United Airlines mileage number for the JFK-BRU flight and your American Airlines number for the PVG-SFO flight.
CHECKING A BOX
I arrived three hours early and there was no line to check in. The agent was so cool. He was wearing an American Airlines uniform and was super friendly. I asked if I needed to check my duffle bag and he said no. I said. “Well in that case, I better check my bug spray and sunscreen since I don’t think they’d make it past the TSA twice.” Not to mention, I wanted to be protected from the sun and malaria when I got off the plane in India. And, it would be kind of cool to see if a tiny little package would make it through. He said we couldn’t just put them in a little plastic bag so he found me a box behind the counter, packaged it up and I was on my way.
SECURITY LINE
The security lines were long and although I was flying business class and I’m an elite flier with American, the security agent said her priority line was too long and to go to the family line. (At Terminal 8, they break the lines up by Expert, Intermediate and Novice.) I went to the far Novice line like a good boy but the agent immediately said my bag was too big – and wouldn’t listen to a word I had to say. Instead of kicking up a fuss and explaining that I’d already been told it was alright, I pretended to go back to the counter and then made a B-line back to the first class line. I made it through no problem and I felt like sticking my tongue out at the rude agent once on the other side but I didn’t want to get chased through the terminal.
ADMIRAL’S CLUB
With a business class ticket comes a free pass to the Admiral’s Club Lounge (AA has two and I was at the one by gate 42). It’s quite a nice haven from the crowded gate area, with its comfortable chairs, showers if needed, snacks and a bar (Jet Airways passengers receive two free drink coupons). But there wasn’t any free Wi-Fi – good thing I have RovAir. Boarding for the two-class A330-200 began an hour before departure and it was civilized. The agent who checked me in was also one of the gate agents and remembered me; it’s always nice to make friends at the airport.
ON THE PLANE
A friendly bald-headed Jet Airways purser greeted me and instructed me to take the coveted left turn into Première Class. YES! I was stoked that the seat configuration and style was similar to Air New Zealand’s and Virgin Atlantic’s (though I can’t confirm the latter since I’ve never flown with them). I was then shocked to see that there was a roving flight attendant offering – almost insisting – on helping passengers put their bags in the overhead bins. Wow! U.S. flight attendants are instructed not to help people with their bags because if they get hurt, they won’t be covered. The entrance to the plane has a parquet-like floor that looks almost like hardwood, which I’ve never seen before on a plane. Nice touch!
THE SEATS
The seats have so much space that each passenger gets their own overhead compartment and both my bags fit perfectly in one. The seats are configured in a 1-1-1 set-up so they are all aisle seats. Gotta love that! Each seat is like your own little comfy cubicle. They each have a wall for privacy making it virtually impossible to talk to the passenger in front of or behind you – that’s how much privacy there is. If you’re traveling with someone, the best place for them to sit is directly across the aisle since that’s the only person you can really see -- and that’s only when the seat is in its straight up position. What makes these seats so special is that they turn into lie-flat beds at any time (besides takeoff and landing, of course). You can press the button and put it down yourself but the FAs will make it for you and cover the seats with a blanket that’s like a mattress pad. TIP: On this type of aircraft be sure to get a seat by the window because Natalie found that the middle seat shook whenever a flight attendant walked by.
AMENITIES
Most biz-class passengers eat dinner and then go into the loo to slip on their new Jet Airways pajamas; they’re free, so take ‘em home. I never usually open the pajamas and instead give them away to the poor at the end of the year. But on one of the flights I decided to test them out. Whoa! What a difference it makes sleeping in these soft, cozy things. Each passenger also gets a his or hers toiletry bag filled with Bulgari amenities. Mine had cologne, a razor, shaving cream, mouthwash, a toothbrush and body lotion. FYI: The
Première bathroom
was immaculately clean and it too was stocked with Bulgari products.
ENTERTAINMENT
Each seat also has a huge 15.4-inch flat screen TV with over 100 on-demand movies, 80 TV shows, 11 audio channels, live tracking and a CD library of 130 titles. They not only have Hollywood’s latest movies and classics but Bollywood’s too! The monitors are touch-screen but come with a remote as well so you don’t have to do a sit up while relaxing, when you need to change the channel. The remote also duals as a phone so you can call your friends back home (for an obscene amount, I’m sure) or even better, use it to call your seatmate, or any seat for that matter, free of charge. There’s also a keypad so if you don’t feel like chatting (it’s a bit difficult to hear), you can instant message your seatmates as well. Too cool! Since I spend most of my time on flights on my computer, I appreciated the fact that each seat had an electrical outlet. The only thing that could use some improvement are the headsets. They are comfortable and look like noise canceling ones but they aren’t.
SERVICE
I knew right away that the service was going to be amazing. First of all, most Asian carriers have incredible service but when I saw the flight attendant (FA) helping people with their bags, then bring the pajamas and drinks on a silver tray, I thought, Wow! This is going to be good! And it was. The FAs even opened the bathroom door for me on more than one occasion. Within seconds of taking my seat (not the toilet), the FA offered me a glass of orange juice, grapefruit juice or water. I was then handed a food and beverage menu. FYI: The plane is stocked with Dom Perignon – just like the good ol’ days. Then came the newspapers and magazines cart and this was all before takeoff! The only thing the flight attendants failed to do is teach passengers how to turn the bright TV screens off; the on/off button isn’t immediately obvious. Because most passengers don’t bother to read the manual to turn their lights off and since the seat option buttons are illuminated bright blue, there’s potentially a lot of light on at night; your best bet is to put on your eye mask before going night-night.
A RANDOM OBSERVATION
I never really paid much attention to what races or genders are sitting up front until one of my friends (a girl) argued with me that most premium cabins are filled with white men. Unfortunately, ever since I began paying attention, I found this to in fact be the case. For this flight – on an Asian airline – I really didn’t think there would be many women in business class. However, I’m happy to report that almost half the passengers were female and they weren’t wives of wealthy Indian men. They were either European or American business travelers.
FLIGHT 229 TAKEOFF
9W (Jet Airways two-letter airline code) 229 was scheduled to leave at 6pm and we pushed back from the gate at 5:59! Taxiing to the runway took 28 minutes which isn’t too bad for an evening departure at JFK. The captain got on the PA system and informed everyone that the flight time was going to be a quick 6 hours and 22 minutes.
FOOD
Just after takeoff, the FAs came down the aisles with hot towels, drinks, nuts and took food orders. Main meals are served with soup (this flight had Cream of Tomato and Basil). The main entrees were a choice of lamb, sea bass or a Western or Indian vegetarian dish. Of course, I went with the Indian dish, which was called Khubanike Kofte. It consisted of cottage cheese dumplings stuffed with Arabian apricots, simmered in mace flavored cashew gravy. Dang! It was tasty! So you can whet your own appetite, here’s a scan of the rest of the menu. The presentation is awesome and I love how they wrapped the silverware in a cotton napkin. The dessert cart contained a fruit plate, cheesecake, Haagen-Dazs ice cream or fruit kheer (Indian dish), which was “Quenelle of sweetened reduced milk and basmati rice on a bed of diced seasonal fruits, topped with crushed pistachios.” I went with the latter but my palate wasn’t ready for the perfume-flavored rice.
ECONOMY
During the flight there’s a self-service bar stocked with drinks and snacks. I know this because I got up in the middle of the flight to stretch my legs and decided to check out what was going on in coach class. The FA looked surprised that I wanted to go beyond the curtain – I guess the class system I have heard about in India is really true. Coach class didn’t look too bad: it was configured 2-4-2 and they had the same entertainment systems (though the screens aren’t as big as those in business class). I also checked out the bathroom, which was
spotless but didn’t contain the Bulgari products.
BREAKFAST
In the front cabin, the lights went on an hour before landing (earlier in the back) and an announcement was made that I couldn’t understand but I take it they were saying it was breakfast time … because within seconds, the hardworking FAs came around with fruit smoothies, juices and a basket of what they called “sweet rolls” (we know them as danishes) along with tea/coffee. They didn’t offer an American-style breakfast which was fine by me and the fruit cup (watermelon, papaya, mango and strawberry) and sweet roll was really good. What was also unique is that each meal tray comes with a little packet that looks like sugar but it’s labeled “After Mint”. Of course, I had to rip into one and found fennel seeds and tiny colored mints. It was an eye-opening experience, just like my introduction to Jet Airways.
PRICE
I just did a search for JFK to BRU (Brussels’ airport code) flights three weeks from now. Get this: economy is just $128 one-way and Première Class (business) is $1,346! Those fares are remarkable but keep in mind they don’t include taxes, surcharges and fees, which can tack on $370 for a round-trip ticket, but it’s still a deal. To learn more, please visit JetAirways.com.
VIDEO
To give you an idea what my experience was like on Jet Airways, I made a video of all four of my flights. Click here to check it out! If you like it, please rate it and leave some comments so I know what’s good and what’s bad about it. Also, we have all the Johnny Jet videos ever made on YouTube.
NEXT WEEK
Brussels, Belgium. Stay tuned and Merry Christmas, Happy Hanukkah, Happy New Year, Happy Travels, Happy everything!
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Note: This trip was sponsored in part by
Jet Airways
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Copyright 2008 JohnnyJet, Inc. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
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Pictures From
The Trip
Terminal 8
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Jet Airways Check-In
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Checking My Box
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Walking to the Gate
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Jet Airways Tail
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Jet Airways A330
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Jet Airways Crew
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My Seat
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Pre-Take off Drink
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Pajamas!
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Flat Bed
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EmPower
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Entertainment Systems
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Call or Text Your Seatmate
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Live Tracking
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Dom Perignon
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Soup
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Dinner
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Indian Dessert
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Western Dessert
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Self-Serve Bar
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Bathroom Amenities
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Breakfast is Served
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Smoothies
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After Mint
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Coach Ticket Price
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My Package Made It!
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NEXT WEEK
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