When I leased our new car, it came with six months of free SiriusXM satellite radio. It’s a great promotion, since I would never have tried SiriusXM if it hadn’t come with the car. It’s kind of like trying one of the samples at Trader Joe’s and then buying that item, something you never would’ve thought to get in the first place. Our freezer is full because of that clever Joe.
When the SiriusXM trial is up, your credit card is charged the full price, which isn’t cheap ($16.99 a month). If you travel a lot by car it might be worth it, but since we travel all the time by air and rarely drive our car (we put just a couple thousand miles a year on it), we decided it wasn’t worth the fee. But SiriusXM doesn’t make it easy to cancel. I wasted about 20 minutes trying to do it online when I discovered you can’t cancel online. You have to call. The call is routed to the Philippines where the friendly, difficult-to-understand-at-times agents give you the hard sell.
First, they ask you what station you like the most. I said channels 8 and 9 (80s and 90s). Then, they ask why you’re canceling and when you say because it costs too much, they read off a long sales pitch. The first offer they gave me was $110 for 12 months, and when I said that was still too much the agent told me that I was “such a valuable customer” he could give me six months for $29 plus taxes and fees ($6 more). I accepted. So my advice is that if you don’t travel that much by car and still enjoy the commercial-free music of SiriusXM, try asking them to lower the rate by calling XM Listener Care at 1-800-XM-RADIO.
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