KLM Airlines to allow social media payment options

AMS-YYZ-on-KLM-July-1-2013-021-910x603KLM Royal Dutch Airlines, known for its innovative uses of social media in simplifying travel for their customers, has just become the first airline in the world to allow their passengers to pay for flights via social media sites such as Twitter and Facebook.

Previously, customers were able to use these sites for services such as booking or rebooking flights, reserving seats and more. In response to customer indications that paying through these channels would be of even greater convenience, KLM will now send a direct link to the customer in a private message via their social media site of choice (Facebook or Twitter), where the customer can then select a method of payment. After one of KLM’s 130 social media agents receives a message that payment has gone through, the transaction is complete and the customer will immediately receive confirmation of their payment. Already the world’s most popular airline on Facebook (having just reached five million fans last week), this new method is sure to please customers across the globe.

Sophie Dodd

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About the Author

Sophie Dodd
Sophie Dodd was born in NYC and raised in suburban Connecticut, where she dreamed of city lights and public transportation until she graduated high school a semester early and moved in with her best friend in the Big Apple. She spent her first semester of college abroad in London and began to blog and Instagram obsessively about it under the name @sickofsuburbia. Now a sophomore at Skidmore College, Sophie is spending her next semester in Paris, where she plans to improve her French while consuming her weight in baguettes and writing for Johnny Jet.

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