Editor’s note: See the update below.
Starting tomorrow—Tuesday, October 29—a new taxi and rideshare policy at LAX will prohibit taxis, Ubers, Lyfts, and Opolis from picking up passengers at their arriving terminals. Instead, passengers will have to meet their rides at a new pickup area called LAX-it (pronounced like “LA exit”). Terminal-side drop-offs, meanwhile, will still be allowed via taxi, Uber, Lyft, and Opoli.
For passengers awaiting pickup, LAX-it is located at the corner of SkyWay and World Way, about three minutes walking from Terminal 1. The walk is longer from other terminals, however, including nearly 20 minutes from Terminals 4 and 5. If you’re not up for the walk, you’ll also be able to grab a shuttle bus to LAX-it, which they say will stop outside each terminal every 3-5 minutes. Once you’re at LAX-it, there will be food trucks, restrooms and charging stations, plus seating areas and protection from the rain.
Friends, family and livery services don’t have to use the new pickup area at LAX and are still allowed to pull up to the terminals. Blacklane, for example, the personal chauffeur service I work with and love, can still do curbside pickups.
Let’s hope these new rules ease the traffic congestion, because it’s currently a nightmare getting into LAX (especially the departures level).
Update (November 5, 2019):
The launch of LAX-it officially did not go as planned. In response to complaints from passengers (mostly about wait times) and rideshare drivers (mostly about signage), LAX has apologized and made some improvements. See more on what’s been improved in this ABC7 story and in the tweet below:
In the last three days we have:
– Added signage to help guests navigate to #LAXit
–Adjusted traffic patterns to improve shuttle & vehicle flow through the Central Terminal Area & changed roadway markings
–Provided more training to shuttle operators to improve route speeds (4/8)
— LAX Airport (@flyLAXairport) November 1, 2019
The area will also be 50% larger starting tomorrow (Wednesday, November 6), which should help. In any case, if you’re looking for a ride from LAX-it, consider checking the LAX Twitter handle (@flyLAXairport) for estimated wait times.
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