The service that gets you money back for hotel room price changes

At the end of last year, I wrote about Service, an app that monitors your upcoming flight reservations to get you compensation for delays and cancellations. Well, Service also offers a different sort of assistance—but just as helpful—for people making hotel reservations. When you book a hotel and are signed up for Service (see below), you’ll be automatically rebooked if the room you’ve booked becomes available at a lower rate. The following hotel brands are currently supported: Best Western, Carlson Rezidor (Radisson & Park Plaza), Choice Hotels, Hilton, Hyatt, IHG, Marriott, Starwood, and Wyndham.

Service offers two types of plans:

  1. An annual membership of a flat rate of $49. Pay once and everything they earn or save you within the year is yours to keep. Membership includes the automatic hotel-rebooking function and automatic claim filing with airlines to get you compensation (usually vouchers or miles) for delayed or cancelled flights.
  2. If you don’t travel that much or don’t want to pay an annual plan then the best option is their “as you go” plan. For hotels, if they’re able to rebook you at a lower rate, they charge 30% of what they saved you to your credit card on file. If they’re not successful, there’s no charge. If you go with the pay “as you go” plan you do still need to register a credit card up front.

With either plan, the first step is to sync your inbox (currently only Gmail or Hotmail). I primarily use Outlook mail, which they don’t support, but I wouldn’t have a problem with granting them access to my Gmail account. (Actually, it would be smart to create a Gmail account that’s exclusively for travel. That way, it’s easy to organize and you don’t have anything to worry about granting a service like this access.) What’s nice about how they scan your email is that you don’t have to do anything. You just sit back and let them find upcoming hotel reservations (or past flight disruptions).

They also have a refer-a-friend program so you can send a friend $20 off their first charge and get $20 off your next! Here’s my link.


Johnny Jet

Chase Sapphire Preferred® Card

  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 toward travel when you redeem through Chase Ultimate Rewards®.
  • 2X points on travel and dining at restaurants worldwide, eligible delivery services, takeout and dining out & 1 point per dollar spent on all other purchases.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 80,000 points are worth $1,000 toward travel.
  • Get unlimited deliveries with a $0 delivery fee and reduced service fees on orders over $12 for a minimum of one year on qualifying food purchases with DashPass, DoorDash's subscription service. Activate by 12/31/21.
  • Earn 5X points on Lyft rides through March 2022. That’s 3X points in addition to the 2X points you already earn on travel.

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Editorial Note: The editorial content on this page is not provided by any bank, credit card issuer, airlines or hotel chain, and has not been reviewed, approved or otherwise endorsed by any of these entities.

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