When an Airline Change Works in Your Favor
A couple of months ago, I heavily promoted American Airlines’ $1 fares (+ tax) from Los Angeles and New York to Copenhagen (CPH). I think they were matching Norwegian Air Shuttle’s ridiculously low fares on their CPH-LAX/NYC routes.
Well, since American doesn’t have non-stop flights to Copenhagen, all of their flights were going via London. The only fare I could find from LAX on the days I wanted to fly also had a stop in New York. I obviously prefer to make the least amount of stops possible but when the fares are that low, I realize beggars can’t be choosers—and I booked it. Then the other day, I noticed that American had changed the flight time from New York to London, so instead of having a two-hour layover, I now had a 4.5-hour layover!
I called American up and asked if they could put me on a different flight, and the agent said that because the airline had made a schedule change, he could do so without any fee. Score! I asked if he would put me on the non-stop flight to London but after a lengthy hold, he said he couldn’t because the connection to Copenhagen would be too tight. I disagreed, since 90 minutes is doable, but I didn’t press. He did, however, put me on a later flight to New York out of LA so my layover is now just two hours. Moral of this story: If the airline changes the schedule, always call up and try to get something that works better for your schedule.
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