MIA Airport

I recently interviewed Mike Taylor, Practice Lead for Travel Intelligence at J.D. Power to discuss the results of their North America Airport Satisfaction Study and other things he’s seeing in the travel industry. I didn’t expect the interview to be long but Mike really impressed me with all his insights.

First of all, he’s been working for J.D. Power for the last 23 years. He’s based in Westport, Connecticut, which is near where I grew up and he travels a fair bit. If you watch the interview on YouTube or listen to it on my podcast, you will hear the reasons why Miami and New York’s JFK airports topped their mega airport list and it makes sense.

I learned a lot from Mike, including that Singapore knows that one of the ways to always be on top of customer satisfaction surveys is to always have new and clean bathrooms. That’s why they remodel their bathrooms every three years. There’s also an attendant in the bathroom 24/7.

Some of the other tidbits Mike imparted were that women do not like any water on the bathroom counters and men … well, you will have to watch/listen to the interview (towards the end) to find out what we don’t like.

Since J.D. Power is about to come out with a car rental survey, I asked Mike if ‘carmageddon’ is over and if prices will start to level off. He said they’re not levelling off, they won’t until at least Q1 of next year and that places like Hawaii will take much longer.

This year’s study finds that overall satisfaction reached a record high but began to trend down in the second and third quarters of 2021. The reason? More people were flying, and airports were struggling to deliver the traditional experience. Specifically, food/beverage and retail options were rather limited, due to labor shortages, something felt more at medium-sized airports than larger ones with higher passenger volumes.
You can find more information here: jdpower.com

Advertisement

Chase Sapphire Preferred® Card

recommended-cart-post-image
APPLY NOW
  • Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Ultimate Rewards®.
  • Enjoy benefits such as a $50 annual Ultimate Rewards Hotel Credit, 5x on travel purchased through Chase Ultimate Rewards®, 3x on dining and 2x on all other travel purchases, plus more.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 60,000 points are worth $750 toward travel.
  • With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
  • Get complimentary access to DashPass which unlocks $0 delivery fees and lower service fees for a minimum of one year when you activate by December 31, 2024.

The comments on this page are not provided, reviewed, or otherwise approved by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

Editorial Note: The editorial content on this page is not provided by any bank, credit card issuer, airlines or hotel chain, and has not been reviewed, approved or otherwise endorsed by any of these entities.

Leave a Reply

Required fields are marked *