When Airlines Don’t Issue Fee Waivers It Becomes A Safety Issue

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I’m a huge fan of American Airlines since in my opinion they have the most responsive social media team, best frequent flier program in the U.S. and arguably the top premium product for LAX/SFO-JFK flights.

However, I’m shocked and disappointed that they are currently the only U.S. airline that hasn’t offered a fee waiver for the Northeast storm that’s taking place right now (4:52am ET) and that’s a huge safety issue.

American claims (see my Twitter thread with them) they are monitoring the situation but I don’t know what they are monitoring since it’s snowing out and all the reports say it’s heavy in the surrounding areas. Here’s Weather.com’s forecast for New York City and South Norwalk, Connecticut where  I grew up (42 miles north of New York City).

WeatherEspecially in the suburbs when it starts snowing the roads get dangerous and quick since there’s less traffic and they don’t get plowed as often as in the Big Apple.

NorwalkSo when it’s snowing and an airline doesn’t offer a fee waiver like American then travelers are forced to make a trip out to the airport or risk losing their ticket or pay a huge penalty. Something the average traveler can’t afford or should have to do.

It’s mind boggling that American claims safety is their number one priority but it certainly doesn’t seem like it in this case. Every other airline has issued fee waivers and they did it hours ago including Spirit Airlines (see screenshots below)!

What do you think? In light of the fact that every other airline has issued fee waivers, do you think American should, too?

UPDATED (2:45pm ET): American Airlines issued a fee waiver. If you ask me it was much too late since the roads were treacherous this morning and seem much better now (though they could get icy). In the future I would like to see AA give travelers ample time to make their travel arrangements.

Alaska Airlines
Alaska Jan 23

Delta Air Lines
Delta Jan 23

JetBlue
Jan 23 4pm

Southwest
Southwest

Spirit
Spirit Airlines

United
United Jan 23
Virgin America
Virgin America

 

 

Johnny Jet

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About the Author

Johnny Jet
I used to be afraid to fly and at times even leave the house! I conquered my fear (long story) and now I travel to 20+ countries a year sharing my firsthand knowledge, tips and deals with friends, family and readers. Please sign up to our free newsletters and tell your friends!

1 Comment on "When Airlines Don’t Issue Fee Waivers It Becomes A Safety Issue"

  1. Louey Hesterman | January 28, 2015 at 12:56 pm | Reply

    Go Johnny….shame on you AA….you’re looking bad on this one….you should have Johnny on your board instead of the unresponsive moron that made the decision not to grant a refund

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