“Banned” from Uber
I love Uber, but the other day, I had my first negative experience with them when I landed at New York’s JFK airport. Admittedly, it was partially my fault. Here’s what happened: The moment I stepped off the plane, I tried to request an Uber car and was informed that my credit card on file had been denied. That’s because I foolishly lost that credit card a few weeks ago and though I immediately canceled it, I forgot to let Uber know.
So I quickly scanned one of my other credit cards but was then alerted that my account has been banned. That’s right, BANNED FROM UBER! I thought it was a mistake since I’m always nice to the drivers and I don’t do anything illegal. I logged in and out of my account but it still said that my account was suspended. Suspended is better than banned, but it’s still bad. In the end, I contacted Uber support (via email and Twitter) and after verifying my identity with my driver’s license and credit card information, I was back in business.
Moral of the story? Know that this can happen if your credit card information changes—and changing it back in the end is pretty easy. Here’s my full post on the story.
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Editorial Note: The editorial content on this page is not provided by any bank, credit card issuer, airlines or hotel chain, and has not been reviewed, approved or otherwise endorsed by any of these entities.